Return & Refund Policy — Best Quality Collection

At Best Quality Collection, we are committed to ensuring customer satisfaction with every purchase. Please read our Return & Refund Policy carefully to understand how we handle returns and refunds.

1. Exchange Policy

• Eligibility:
  If you receive a product with a size issue or that is damaged, you are eligible to request an exchange within 2-3 days of delivery.
• Important Requirement:
  To qualify for an exchange, you must provide a proper and clear opening parcel video showing the issue at the time of unboxing.
• Process:
• Contact us at bestqualitycollectionofficial@gmail.com or call +91 9758135971 within 2-3 days of receiving your order.
• Share your order details and the opening parcel video.
• Once your claim is approved, we will arrange the exchange as soon as possible.

2. Return & Refund Policy

• Eligibility:
  Returns and refunds are only accepted if the product you receive is different from what you ordered (e.g., wrong item sent).
• Important Requirement:
  You must share a clear opening parcel video as proof. Without this video, we will not be able to process your return/refund request.
• Process:
• Raise the return request within 2-3 days of receiving the product by emailing or calling us.
• Provide your order details along with the opening parcel video.
• After verification, you will receive instructions to return the incorrect item.
• Refunds:
  Once we receive the returned product in its original condition and packaging, and after verification, your refund will be processed within 5-7 business days through your original payment method.

3. Important Notes

• Returns/refunds will NOT be accepted without an opening parcel video.
• No returns/exchanges will be processed for size or damage issues if the parcel opening video is not provided.
• Used, washed or damaged products (after delivery) will not be eligible for return/exchange.
• Shipping charges (if any) are non-refundable except in case of wrong product delivery.

4. How to Contact Us

For any queries or to initiate a return/exchange, contact us at:
Email: bestqualitycollectionofficial@gmail.com
Phone: +91 9758135971

Thank you for choosing Best Quality Collection. We value your satisfaction and strive to offer you a seamless shopping experience every time.

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